The list above is not complete but serves as a general guide. Please chat or email us or visit your phone manufacturer website to learn more about your phone connection. Alternatively, check out GSM Arena and search for your phone's make and model. It will show you what connection your phone has under COMMS.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund or exchange.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email support@wilino.nz with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that you are responsible for shipping costs of returned items.
When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.
Our support team is always happy to guide you at any step.
If you have any question, please click the messenger icon at the bottom right corner to contact us.
Contact support
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