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Frequesntly Asked Questions (FAQ)
These are the benefits of using a WILINO Magnetic Charging Cable
◾ Keeps the charging port dust, dirt and water out
◾ Charging port won't wear out from constantly plugging and unplugging charging cable
◾ Simple and easy to use for people who struggle to use traditional charging cable
◾ Strong and flexible nylon braided cable prevents the cable from breaking from repeated bending and flexing
◾ Snag free when you accidentally pull the cable thus prevents damage to your phone.
◾ LED light makes finding the cable easy in dark places like the bedroom at night.
◾ Excellent for children and young people who keep breaking their chargers.
There are 3 types of Universal Magnetic Tips available - Micro USB, Lightning and USB Type C (USB-C).
Generally Micro USB tips are for older mobile phones. The Lightning tip is for an Apple phone and tablet i.e. iPhone and iPads. USB-C, also known as USB Type C tip is for newer phones and tablets. Learn more about magnetic tips.
Check the instruction manual that came with your device if you don't know what type of connection you have.
YES. All WILINO Magnetic chargers come with AT LEAST ONE magnetic tip of your choice. This is why, on our product page, you have to choose which tip you want - Micro USB, USB-C or Lightning (iPhone/iPad) before you can add to cart.
You can choose which magnetic tip you're after when buying WILINO V3 or Blue Diamond magnetic cables. You are also given the option to choose all 3 different magnetic tips.
For NEO 3.0 and Flexor 540° magnetic cables, 3 different tips are included in the package - 1 x Micro USB, 1 x Lightning (iPhone/iPad) and 1 x USB C.
PD 60W magnetic charger come with 1 x USB C and 1 x Lightning tip.
PD 100W mangetic charger has 1 USB-C tip included in the package.
You can also purchase additional mangetic tips if you need them.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
Follow the instructions by providing us with your contact details and delivery information and select payment method the for the products - we will try to ship your package the same day (Mondays- Friday) if your order is placed by 12 pm on that day.
If you have any question, please click the purple chat icon at the bottom right corner to contact us live. Our support team is always happy to guide you through the checkout process.
You can also contact us at firstname.lastname@example.org if you have any other question.
You can select your preferred payment method at checkout.
We accept secure payments via Credit Cards, Debit Cards, Buy Now Pay Later (BNPL) options such as Afterpay and Laybuy.We also accept offline payments via direct bank deposit.
We ship to New Zealand & Australia.
Shipping time might vary depending on location, shipment method and other factors. Local orders take between 2-5 business days to be delivered to you and we ship within 1 business days. Orders to Australia may take between 10-15 working days.
We use reputable local and international courier service to ship your products
Orders from New Zealand over $80 will get free shipping. Orders under $80 will be charged for shipping and shipping cost is dependent on your location. Full price will be displayed at checkout.
For orders to Australia, free shipping will be included for orders $100 and above. Orders below that amount will incur shipping cost.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
◾ If a product gets damaged or was faulty upon a delivery - we offer 100% refund or exchange.
◾ Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
◾ To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
◾ For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return.
◾ We will provide you with instructions where to send returned goods.
◾ Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
◾ Please note that you are responsible for shipping costs of returned items.
◾ When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
◾ If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.
We work with leading manufacturers for our products. All our products are CE, ROHS & FCC safety certified.
We only partner with manufacturers who produce the best quality and safe products.
Here are some safety guidelines to follow when using WILINO cables:
1. Keep the magnetic cables and magnets away from iron, water, pencil, keys and any other conductive materials.
2. WILINO magnetic cables come with small magnetic parts. Children must be supervised by an adult when using the cable. Make sure unused magnetic tips/connectors/plugs are kept in a safe place, away from children's reach. Also make sure the small parts are kept away from your pets.
3. Always use and place your cable in a clean and dry environment, away from water, dirt and dust.
4. When not using, do not leave the charging cable in bed or covered with clothes. Place it on a clean hard surface, like a table.
5. Clean the magnetic cable head and magnetic tip occasionally with a dry clean brush or cloth.
6. Remove the cable from wall adapter before attempting to cleaning it. Never clean the magnetic head while the cable is plugged into a wall plug or adapter.
7. Use your manufacturer's charging wall plugs or adapters especially for our PD 60W and PD 100W magnetic cables that are designed to charge USB-C laptops.
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